KYC and AML

When players contact us about delayed withdrawals, nine times out of ten it’s the same thing. KYC isn’t done. Or it’s half done. Or the name on the document doesn’t match the account. So before that happens to you, here’s how this actually works on this platform.

We’re required by the UK Gambling Commission to verify every player’s identity before processing a withdrawal. Not as a policy choice. As a licence condition. The UKGC writes this into the terms every operator agrees to when they apply for a remote licence, and they audit compliance regularly. Operators that skip it or cut corners get fined. Some lose their licence. We’re not going to do either of those things over a passport scan.

The AML piece connects to this but works differently. Money laundering through gambling platforms is real and documented. The method isn’t complicated: move money in as deposits, run some bets through, pull it out the other side as apparent winnings. UK law requires us to have systems that flag patterns which don’t look like normal player behaviour. That monitoring runs silently in the background for the vast majority of players and never affects anything. It only becomes visible when an account triggers a review, at which point we’ll reach out directly before taking any action. We don’t freeze accounts without telling someone why. That’s not how we operate.

What we actually need from you is two documents for standard verification. First is photo ID, a passport or driving licence that’s in date, all four corners in the frame, not a photo of a photo. Second is proof of address, typically a utility bill or bank statement dated within the last three months showing your name and where you currently live. Those two things cover most players completely. Source of funds is a separate process that applies when deposits or withdrawals reach certain thresholds under AML rules. The exact figures vary by circumstance and we can’t publish them, but if it applies we’ll explain what we need and why before anything happens with your account.

Age verification runs alongside all of this. UK gambling law requires us to confirm that every player is 18 or over before they can deposit or play. If we can’t confirm age from registration data alone, we’ll ask for ID at that point rather than waiting for a withdrawal request. It’s quicker for everyone that way, and it means the account is clear to use fully from day one.

The practical advice is simple: get verified before you try to withdraw. Accounts that hit verification mid-withdrawal get held up while documents are reviewed. A mismatch between your account name and what’s on the document means more time while our team works through it. Clear documents, matching details, submitted early. That’s genuinely the whole thing.

One question we get regularly is whether sending documents to a gambling site is a security risk. It’s a fair thing to wonder. We’re legally required to store verification documents securely under UK GDPR. Access is restricted to authorised personnel only. We retain documents for the period required by AML legislation and no longer. We don’t pass them to third parties except where regulation or law requires it. If you want the full picture on how we handle personal data, the Privacy Policy on this site covers that in detail.

Something feel wrong about how we’ve handled your verification? [email protected] is where that starts. If we don’t resolve it properly, the UKGC takes complaints at gamblingcommission.gov.uk and follows up on them. Data handling concerns specifically go to the Information Commissioner’s Office at ico.org.uk. They operate independently of us and have enforcement powers they actually use.

18+ only. Starlight Princess Ltd, 128 City Road, London, EC1V 2NX. Please gamble responsibly.